1. Information we collect
We collect personal information you provide when you create an account, place an order, subscribe to our newsletter, or contact customer support. This may include your name, email address, phone number, shipping address, and payment information. We also automatically collect certain information such as browser type, IP address, and pages visited to improve your shopping experience.
2. How we use your information
We use your information to process and deliver your orders, communicate with you about your purchases, send marketing communications (which you can opt out of anytime), improve our products and services, prevent fraud, and comply with legal obligations. We never sell your personal information to third parties.
3. Sharing your information
We share information only with trusted service providers who help us run our business — payment processors (Cashfree/Razorpay), logistics partners (Shiprocket and courier services), email and SMS service providers, and analytics platforms such as Google Analytics and Meta. All partners are bound by strict confidentiality obligations and may only use your data to provide their service to us.
4. Cookies and tracking
We use cookies and similar technologies to remember your preferences, maintain your shopping cart, analyze site traffic, and measure marketing performance. You can control cookies through your browser settings, but disabling them may affect site functionality.
5. Data security
We implement industry-standard security measures including SSL encryption, secure payment gateways (PCI-DSS compliant), and restricted access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure.
6. Your rights
You have the right to access, correct, update, or delete your personal information at any time by logging into your account or contacting us. You may also withdraw consent for marketing communications by clicking the unsubscribe link in any email or replying STOP to SMS messages.
7. Children’s privacy
Our products are for babies and children, but our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it promptly.
8. Governing law
This Privacy Policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, along with other applicable Indian data protection laws.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified by email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact us
For any questions about this Privacy Policy or how we handle your information, please contact us at hello@momandcub.in or +91 98446 77667. You may also write to us at our registered office: Nammahut Services Private Limited, Namakkal, Tamil Nadu, India.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the name and contact details of the Grievance Officer are provided below. The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within one month from the date of receipt.
Name: Vijayakumar
Designation: Director, Nammahut Services Private Limited
Email: hello@momandcub.in
Phone: +91 98446 77667
Address: Nammahut Services Private Limited, Namakkal, Tamil Nadu, India
Mom & Cub is a brand operated by Nammahut Services Private Limited, a company registered under the Companies Act of India, with its registered office in Namakkal, Tamil Nadu.